Payment Terms & Conditions
1.1 Course Conditions
The following policies/procedures apply:
- No student can commence until the first instalment /deposit is paid
- Funds need to be cleared for you to gain access to the online e-learning platform.
- Deposits, full payments and payment plans can be paid via credit card or PayPal. Please note fees are associated with payment plans.
- It is the student’s responsibility always to ensure funds are available in respective accounts and Carroll Performance Education will not be responsible for any fees or charges associated with student accounts.
- If you have entered into a payment agreement with Carroll Performance Education, you are bound by contractual agreement to meet the scheduled repayments and any additional fees your account may incur.
- Failure to meet your course repayments may result in your qualification being withheld until such time as your account is either paid up to date or out in its entirety, depending on each case by case situation.
1.2 Course Fees
- All services provided by Carroll Performance Education will have their own fee schedule and will be advertised at the time of the event.
1.3 Fee policy
Carroll Performance Education provides fee for service training. Upon enrolling in a course with Carroll Performance Education, you must agree to our student terms and conditions before commencing your studies. These terms and conditions are outlined in the Student Handbook.
1.4 Administration Fee
Our administration fee is $500. This fee is applied to every new student enrolment and is included in your course fees. Should you choose to withdraw from your studies within the three (3) day cooling off period, you will receive a full refund less the $500 administration fee.
2.0 Cancellations & Refunds
The following conditions apply:
- No student can commence until the first instalment /deposit is paid
- Funds need to be cleared before you can gain access to the online e-learning platform.
If you have entered into a payment agreement with Carroll Performance Education you are bound by that contractual agreement to meet the scheduled repayments and any additional fees your account may incur.
Failure to meet your student loan repayments may result in your qualification being withheld until such time as your account is paid up to date or paid out in its entirety, depending on each case by case situation.
2.2 Cancellation of enrolment/Refund Policy
Any student wishing to withdraw from the course must request cancellation in writing with an explanation for your cancellation.
After enrolment into a Carroll Performance Education course, students have a 3 day cooling off period in which they may apply for a full refund.
The enrolment date is created when the student’s payment information is verified with Carroll Performance Education. No refunds will be given after 3 days of the date of enrolment. In circumstances where a student has entered into a student loan for the payment of course fees and withdraws from the course after 3 days of the date of enrolment, the student will be liable for all payments due under the agreed student loan.
Carroll Performance Education guarantees that it will provide the required training and assessment once a student has commenced study in their chosen program. Should Carroll Performance Education cancel a course for any reason, students enrolled at the time Carroll Performance Education announces the cancellation they will be entitled to a full refund, and this will incur no administrative charges or penalties.
COURSE TERMS AND CONDITIONS
Welcome to Carroll Performance Education!
In these terms, we also refer to Carroll Performance Education Pty Ltd ABN 47 653 963 672 as “our”, “we”, or “us”.
And you are you!
What are these terms about?
These terms apply when you sign up for our online course through our website, being www.carrollperformance.com and any other websites we operate with the same domain name and a different extension (Website).
Key Words used in these terms
When we say “Online Course” in these terms, we mean our online courses and any of the services provided during the Online Course, including access to our video content and associated materials (Services).
We’ve also used a few other capitalised words and phrases as shorthand to refer to recurring concepts. Each of these are defined in bold and in brackets after the concepts are first mentioned.
Acceptance of these terms
Before you enrol for our Online Course, or otherwise engage with the Online Course, please carefully read these terms. If you don’t agree to these terms, please don’t enrol in the Online Course. By clicking “accept” when you create an account, or otherwise proceed to engage with the Online Course, you agree to be bound by these terms.
1. Enrolling for the Online Course
- To enrol into the Online Course, you will need to create an account (Account) and pay the Fees (as defined in clause 4.1(a)(i)).
- By creating an Account and paying the Fees or otherwise accessing the Online Course (Course Enrolment) you represent and warrant that:
(i) you have the legal capacity and are of sufficient age to enter into a binding contract with us (or someone of sufficient age and capacity is contracting on your behalf); and
(ii) you are authorised to use the debit or credit card you provide for your Course Enrolment.
- Enrolling in the Online Course constitutes your acceptance to enter into a contract with us under these terms, where we will provide you with the Online Course you have ordered in exchange for your payment of the total Fees listed upon checkout.
- These terms are not agreed between you and us until we have approved your payment of the Fees and you receive an email from us confirming that your Course Enrolment has been accepted.
2. OUR COURSE
- We will endeavour to ensure that the Online Courses provided will be substantially the same as the Online Course as described on our Website.
- Once we have received payment of the Fees you will be granted access to the Online Course.
- The Online Course may be provided through pre-recorded video format, to be viewed online through your Account and not downloaded, reproduced or republished by you in any way. The Online Course may also contain e-books, PDF books, printed books, workbooks, Google Sheets documents, text, graphics and images, to be viewed online through your Account and not downloaded unless otherwise stated to be a digital download that may be downloaded. You must not reproduce or republish any of our Online Course in any way.
- You are responsible for managing your Account and ensuring that you only access and engage with the Online Course in an appropriate manner.
3. Your account and licence
- Your Account will be valid indefinitely from the date of your Course Enrolment for the core materials of the Online Course (Course Term).
- You are granted a limited licence to use the Online Course for your own personal, non-commercial purposes during the Course Term.
- You must not give access to your Account to any other person.
- We will only revoke your licence and terminate your Account if we suspect, for any reason, in our sole discretion, that you are misusing the licence, for example by distributing the Online Course to other people or giving access to your Account to other people, you are making commercial use of or infringing our intellectual property rights in the Online Courses, or if you do not comply with these terms. In the event your license is revoked, and your Account is terminated, you will not be entitled to a refund of the Fees.
Subject to the Payment Terms & Conditions set out on our Website at carrollperformance.com/payment_terms/, the following terms apply:
- All Fees are:
(i) as displayed and accepted by you at the time of checkout (Fees);
(ii) in Australian Dollars; and
(iii) subject to change without notice prior to your Course Enrolment.
- (Payment obligations) You must pay the Fees in full at the time of your Course Enrolment, subject to clause 4.1(c).
- (Payment instalments) We may at our sole discretion allow you to pay the Fees in instalments. If we allow payment in instalments, you must pay each instalment in the amounts and at the times advised by us at the time of purchasing the Online Course.
- (GST) Unless otherwise indicated, amounts stated on the Website do not include GST. In relation to any GST payable for a taxable supply by us, you must pay the GST subject to us providing a tax invoice to you.
- (Card surcharges) We reserve the right to charge credit card surcharges in the event that payment of the Fees are made using a credit, debit or charge card (including Visa, MasterCard or American Express).
- (Online payment partner) We may use third-party payment providers (Payment Providers) to collect payment of the Fees for Online Courses. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your Fees.
- (Pricing errors) In the event that we discover an error or inaccuracy in the Fees for your Course Enrolment, we will attempt to contact you and inform you of this as soon as possible. You will then have the option of enrolling in the Online Course at the correct Fees or cancelling your Course Enrolment. If you choose to cancel your Course Enrolment and the Fees have already been debited, the full amount will be credited back to your original method of payment.
- Afterpay is a payment option which allows you to be able to purchase what you want now and pay off the remaining amounts payable over 4 fortnightly instalments. Late fees may apply if you miss your scheduled payments. Please refer to the Afterpay website for more information, and their terms and conditions can be found here: www.afterpay.com/en-AU/terms-of-service. Afterpay may be selected as a payment method at checkout.
- (Returns with Afterpay) Our returns and exchange process as set out in clause 9 will apply for Afterpay returns. Please ensure to continue paying any Afterpay instalments even after you have returned a Product. Remaining instalments will only be cancelled once the return has been processed. For partial returns or exchanges, Afterpay will adjust your remaining instalment amounts.
- We may provide promotional offers and codes offering a discount on the Online Course (Voucher). To use a Voucher, you will need to enter its code at checkout.
- A Voucher may not be applied retrospectively. Vouchers are non-transferrable and cannot be redeemed for cash or credit. Additional terms or conditions may apply and these will be set out on the Voucher.
7. COLLECTION NOTICE AND PRIVACY
8. INTELLECTUAL PROPERTY
8.1 OUR IP
- Intellectual Property Rights in the Online Course and our Services and any other related information or materials (materials) are owned or licensed by us. Except as permitted under applicable laws, no part of the material can be reproduced, adapted, distributed, displayed, transmitted or otherwise exploited for any commercial purposes without our express written consent.
- You will not under these terms acquire Intellectual Property Rights in any of Our IP.
For the purposes of this clause 8:
- “Our IP” means all materials owned or licensed by us and any Intellectual Property Rights attaching to those materials.
- “Intellectual Property Rights” means any and all present and future intellectual and industrial property rights throughout the world (whether registered or unregistered), including copyright, trade marks, designs, patents, moral rights, semiconductor and circuit layout rights, trade, business, company and domain names, and other proprietary rights, trade secrets, know-how, technical data, confidential information and the right to have information kept confidential, or any rights to registration of such rights (including renewal), whether created before or after the date of this agreement.
9 CHANGES TO YOUR COURSE ENROLMENT
Once we confirm your Course Enrolment, you may cancel and receive a full refund within 3 days. After 3 days from our confirmation of your Course Enrolment, your Course Enrolment is binding and cannot be changed by you, unless otherwise notified to you by us.
Subject to the Payment Terms & Conditions set out on our Website at carrollperformance.com/payment_terms/, the following terms apply:
- Provided you have not accessed the Online Course, we will refund the Fees if you request a refund from us within 3 days of your Course Enrolment.
- Due to the nature of the materials, we do not offer change of mind refunds. We may however at our sole discretion offer a full or partial refund.
- Nothing in this clause 9 is intended to limit or otherwise affect the operation of any of your rights which cannot be excluded under applicable law, including the Competition and Consumer Act 2010 (Cth).
10. PUBLISHING PHOTOS ONLINE OR ON SOCIAL MEDIA
Subject to your agreement of non-disparagement of us and the Online Course, you may publish general information about what you have learnt from the Online Course, online or on social media (or both), provided such information is general in nature and does not cover any of the actual content or information covered in the Online Course. We ask that you please provide accreditation to us by reference or hashtag if you make such a publication. We reserve the right to require you to remove any such publications or remove any accreditation to us.
11. DATA SECURITY
While we will use our best efforts to ensure that your information, data or other electronic materials (Data) that is being backed-up or stored as part of the Online Course will be stored securely, we will not be liable for any unauthorised use, destruction, loss, damage or alteration to the Data, including due to hacking, malware, ransomware, viruses, malicious computer code or other forms of interference.
12. THIRD PARTY SERVICES, CONTENT, TERMS AND WEBSITES
12.1 THIRD PARTY GOODS AND SERVICES
- The Online Course may be powered by goods or services provided third parties (including third party platforms) and therefore subject to the terms and conditions of those third parties. For example, the Online Course may be operated on third party platform Kajabi (you can view their terms and conditions here). Your use of the Online Course is subject to any applicable third party terms and conditions and you agree to familiarise yourself with all applicable third party terms and conditions.
- To the maximum extent permitted under applicable law and our agreements with any applicable third parties, we will not be liable for any acts or omissions of those third parties, including in relation to any fault or error of the Online Course or any issues experienced in Course Enrolment.
12.2 THIRD PARTY CONTENT
The Online Course may contain text, images, data and other content provided by a third party and displayed in the information provided through the Online Course (Third Party Content). We accept no responsibility for Third Party Content and make no representation, warranty or guarantee about the quality, suitability, accuracy, reliability, currency or completeness of Third Party Content.
12.3 LINKS TO OTHER WEBSITES
- The Online Course may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.
- Inclusion of any linked website on the Online Course does not imply our approval or endorsement of the linked website.
We do not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Online Course. You should take your own precautions to ensure that the process that you employ for accessing the Online Course does not expose you to risk of viruses, malicious computer code or other forms of interference.
14. REPORTING MISUSE
If you become aware of misuse of the Online Course by any person, any errors in the material in the Online Course or any difficulty in accessing or using the Online Course, please contact us immediately using the contact details or form provided on our Website.
15. SERVICE LIMITATIONS
The Online Course is made available to you strictly on an ‘as is’ basis. Without limitation, you acknowledge and agree that we cannot and do not represent, warrant or guarantee that:
- the Online Course will be free from errors or defects;
- the Online Course will be accessible at all times;
- information you receive or supply through the Online Course will be secure or confidential; or
- any information provided through the Online Course is accurate or true.
- A notice or other communication to a party under these terms must be:
(i) in writing and in English; and
(ii) delivered to the other party via email, to the email address most regularly used by the parties to correspond regarding the subject matter of these terms as at the date of these terms (Email Address). The parties may update their Email Address by notice to the other party.
- Unless the party sending the notice knows or reasonably ought to suspect that the email was not delivered to the other party’s Email Address, notice will be taken to be given:
(i) 24 hours after the email was sent, unless that falls on a Saturday, Sunday or a public holiday in the state or territory whose laws govern this agreement, in which case the notice will be taken to be given on the next occurring business day in that state or territory; or
(ii) when replied to by the other party,
whichever is earlier.
- To the maximum extent permitted by applicable law, we limit all liability to any person for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to the Online Course, the Website, the Services these terms or any other goods or services provided by us provided by us to the value of the Fees (if any) paid for the Online Course. If no Fee has been paid, liability is excluded to the maximum extent permitted by applicable law.
- All express or implied representations and warranties in relation to the Online Course, the Website, the Services these terms or any other goods or services provided by us are, to the maximum extent permitted by applicable law, excluded.
- Nothing in these terms is intended to limit the operation of the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL). Under the ACL, you may be entitled to certain remedies (like a refund or replacement) if there is a failure with the goods or services we provide.
- (Indemnity) You indemnify us and our employees and agents in respect of all liability for loss, damage or injury which is or may be suffered by any person arising from your or your representatives’:
(i) breach of any of these terms;
(ii) use of the Online Course, the Website, the Services or any other goods or services provided by us; or
(iii) use of any other goods or services provided by us.
- (Consequential loss) To the maximum extent permitted by law, under no circumstances will we be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with the Online Course, the Website or the Services, these terms or any other goods or services provided by us (except to the extent this liability cannot be excluded under the Competition and Consumer Act 2010 (Cth)).
18. DISPUTE RESOLUTION
- A party claiming that a dispute has arisen under or in connection with this agreement must not commence court proceedings arising from or relating to the dispute, other than a claim for urgent interlocutory relief, unless that party has complied with the requirements of this clause.
- A party that requires resolution of a dispute which arises under or in connection with this agreement must give the other party or parties to the dispute written notice containing reasonable details of the dispute and requiring its resolution under this clause.
- Once the dispute notice has been given, each party to the dispute must then use its best efforts to resolve the dispute in good faith. If the dispute is not resolved within a period of 14 days (or such other period as agreed by the parties in writing) after the date of the notice, any party to the dispute may take legal proceedings to resolve the dispute.
19.1 TERMINATION FOR CONVENIENCE
We may, in our sole discretion, terminate these terms for convenience at any time by providing 7 days’ written notice to you.
19.2 TERMINATION FOR CAUSE
Either party may immediately terminate these terms by written notice to the other party if:
- the other party is in default or breach of these terms;
- the other party is convicted, or any of the other party’s personnel are convicted, of a criminal offence involving fraud or dishonesty or an offence which, in the opinion of the other party, affects the other party’s obligations under these terms;
- the other party or any of the other party’s personnel conducts themselves in a way tending to bring them or the other party into disrepute; or
- the other party or any of the other party’s personnel has a conflict of interest that cannot be resolved to the satisfaction of the other party.
19.3 EFFECT OF TERMINATION
Upon termination of these terms:
- your Account will be terminated, and you will no longer have access to the Online Course;
- any Fees paid are non-refundable (except in accordance with clause 9.2); and
- you must immediately deliver to us all property belonging to us and materials comprising or containing any of Our IP (as defined in clause 8.2(a)) which is in your care, custody or control, and you must thereafter destroy any copies you have of such materials.
Any clause that by its nature would reasonably be expected to be performed after the termination or expiry of these terms will survive and be enforceable after such termination or expiry.
20.1 GOVERNING LAW AND JURISDICTION
These terms are governed by the law applying in New South Wales, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales, Australia and courts of appeal from them in respect of any proceedings arising out of or in connection with these terms. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.
No party to these terms may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.
Any term of these terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these terms is not limited or otherwise affected.
20.4 JOINT AND SEVERAL LIABILITY
An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.
You cannot assign, novate or otherwise transfer any of its rights or obligations under these terms without the prior written consent of the other party. We can assign the rights or novate these terms in whole or part without your consent, on notice which may be communicated electronically on the website or by email.
Except as otherwise provided in these terms, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing these terms.
20.7 ENTIRE AGREEMENT
These terms embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of these terms.
- (singular and plural) words in the singular includes the plural (and vice versa);
- (gender) words indicating a gender includes the corresponding words of any other gender;
- (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;
- (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;
- (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;
- (these terms) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of these terms, and a reference to these terms includes all schedules, exhibits, attachments and annexures to it;
- (document) a reference to a document (including these terms) is to that document as varied, novated, ratified or replaced from time to time;
- (headings) headings and words in bold type are for convenience only and do not affect interpretation;
- (includes) the word “includes” and similar words in any form is not a word of limitation; and
- (adverse interpretation) no provision of these terms will be interpreted adversely to a party because that party was responsible for the preparation of these terms or that provision.